Refund & Cancellation Policy — bitcraze.in
Last Updated: 02/07/2026
At bitcraze.in, we want you to be happy with your purchase. This Refund & Cancellation Policy explains how refunds and cancellations are handled on our website.
1. Order Cancellation
- You can request cancellation of an order before the product is shipped.
- To cancel an order, please contact our support team with your order number and reason for cancellation.
- Once the product is shipped, cancellation requests cannot be accepted.
2. Refund Eligibility
- Refunds are considered only for the following:
- Damaged or defective products received
- Incorrect items delivered
- Products not as described or faulty
- Refunds are not available for:
- Change of mind
- Wrong selection of product model or specification by the customer
- Items used or damaged after delivery
3. How to Request a Refund
To request a refund, please follow these steps:
- Email our support team at support@bitcraze.in
- Provide your order number
- Attach photos or proof of the issue (damaged/defective item)
- Describe the problem clearly
We will review your request and respond within 3–5 business days.
4. Refund Process
- Once your refund request is approved:
- We will process the refund within 7–10 business days
- Refunds will be made using the original payment method
- Refund processing time may vary depending on your bank or payment provider.
5. Replacement Option
- If your product is defective or incorrect, you may choose:
- A replacement of the correct item
- A refund (as per eligibility)
6. Cancellation Before Shipping
- If you cancel an order before it is shipped:
- You will receive a full refund
- Refund processing may take up to 7 business days
7. Shipping Charges
- Shipping charges are non-refundable unless:
- The product was damaged in transit
- An incorrect item was delivered
8. Contact Us
If you have questions or need help with a cancellation or refund, please contact us:
📧 Email: support@bitcraze.in
🌐 Website: https://bitcraze.in